FREE DOMESTIC SHIPPING ON ORDERS OVER $65 SHOP NOW

Shopping Cart

0

Your shopping bag is empty

Go to the shop

Frequently Asked Questions

We’re here to help — can’t find the answer you’re looking for? Reach out to us at hello@kokorosebeauty.com .

What is Black K-Beauty?
Black K-Beauty™️ is a brand new category of Korean Beauty specifically created for black and brown, melanin-rich skin.

Our products are made by the world’s most advanced skin care scientists in South Korea to address your biggest skin concerns like hyperpigmentation, even skin tone, and breakouts.

Black K-Beauty is the “better” you and your skin deserve!
Is this brand Black owned?
Yes, Koko Rose Beauty is a 100% Black and female owned.

Our products are created for us, by us and we wouldn’t have it any other way.

You support our brand's goal to educate, empower, and inspire the next generation of BIPOC entrepreneurs when you support Koko Rose Beauty.
Where are your products made?
All of our skincare products are made in South Korea, the skincare capital of the world unless otherwise stated in the product description.

You can be confident that all of our products are super clean, super effective, and super luxe.
You consider yourself a “clean beauty brand.” What exactly do you mean by that?
Our priority is creating products with the highest quality ingredients and eliminating ingredients that pose a risk to the health of melanin-rich skin. That's why our products are plant based, science backed, and cruelty free.

It's also why none of our products contain ingredients we've called out on our X List - a list of 10 harmful commonly used ingredients. Read the full list on the PHILOSOPHY page of our website.

At Koko Rose Beauty, our philosophy is that your melanin deserves better. Better science, better ingredients, and better products. We're committed to changing the skincare industry through clean beauty.
I don’t see “water” listed as an ingredient in your products, why is that?
Whenever we have an opportunity to substitute an ingredient that’ll offer more benefits to your skin we will! That’s why in place of water you might see ingredients listed like “centella asiatica leaf water” or “aloe leaf water.”

We’re always working to better serve our community and improve the health of your skin because you deserve to have it all.
What is your approach to sustainability?
As a small start-up, our current focus is on providing the absolute best ingredients, best formulations, and best packaging that will best protect our products. (That’s a lot of “bests”.)

While our bottles are recyclable and refillable, we acknowledge that we need to work on reducing our carbon footprint. One of the main ways that we can do this is via our product transportation costs as they are all manufactured in South Korea and then transported to the United States. We’re committed to making our company more sustainable and environmentally conscious as we grow and will be transparent with our efforts and progress along the way.
Are you looking for influencers?
Always. Forever. We want our platform and our marketing to reflect the community that we serve. If you’re interested in joining our efforts, simply snap a photo of yourself with your favorite Koko Rose Beauty product and tag us on Instagram @KokoRoseBeauty. This will get our undivided attention!
How long does shipping take?
If you’re like us and think patience is overrated, we offer both standard and rush shipping for all domestic orders so you can get your products even sooner. Shipping depends on your selected shipping method at checkout.
Will I have to pay additional duties, VAT, or other charges with my purchases?
Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax (VAT) when goods are imported. Unfortunately, Koko Rose Beauty has no control over these charges; they are imposed by and controlled by local governments, border security, and/or customs authorities and can be added randomly. We are not responsible for any of these charges. It is the responsibility of the purchaser to pay any duties, VAT or other, similar charges.

Don’t fret — if there are additional charges we assure you that it’s never been more worth it for skincare formulated specifically for skin with melanin. Your skin deserves it!
Can I track my item?
Yes. You will be sent an email confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order. For expedited orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
Do you offer a money-back guarantee?
Yes, yes, definitely yes. We’ll provide you with a refund if you’re not happy with the results after one month of consistently using our products. Please keep in mind that we require before and after photos to review your areas of concern and approve your refund, so please remember to take photos before you start using Koko Rose Beauty.

While we understand that sometimes it takes a few tries to realize a product isn’t right for your skin, we are not able to accept returns or exchanges for any items where more than half of the product has been used.
How long will it be before I get a refund?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.

We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department has done this, an automated refund is generated on our system. Your outstanding refund is then processed back to your original payment method.

This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

If you have any questions about your return, please feel free to contact our Customer Service team via email at hello@kokorosebeauty.com.
Who pays for return postage?
If you are returning an item that doesn't work for you for a refund, we will refund the cost of the item only and not the original delivery cost.

If you're returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
What if I have an allergic reaction from using a product?
We will be happy to refund you as long as you provide us photos of your reaction. If you have known skin allergies we recommend consulting your doctor or testing the mask on a small patch of skin either inside of your elbow or behind your ear before using it. Twenty dollars for shipping and handling costs will be deducted from all refunds.
Can I change my delivery address or cancel my order?
Unfortunately, we cannot cancel your order or change your address once your order has been confirmed. We encourage you to always double-check your address before placing your order.
How long should I use the products?
This varies in product from our VVS Supreme Cream to our Black Magic Spot Mask, but we aim to deliver visibly healthier skin in 28 days or less with each. Check out instructions for how to use each of the products below.

Good Karma Calming Cleanser
Massage a small amount over dampened face and neck for 60 seconds in the AM and PM — then rinse with lukewarm water and gently pat dry for good skin karma.

Baby Face Formula Exfoliating Essence
Apply to clean, damp face, neck, and décolleté, two to three times a week. Build up to more frequent use as skin allows.

Seoul Food Serum
Apply this antioxidant-rich stem cell serum to skin after cleansing in the AM and PM.

VVS Supreme Cream
Apply after toners and serums for an immediate glow. Follow this clean, cutting-edge, light-weight retinol formula with SPF if wearing during the day.

Rose Bomb O.G. Clarifying Oil
Apply this luxurious Bakuchiol infused blend of 20 non-comedogenic oils to a cleansed, toned face morning and night.
Massage into skin using upward motions to stimulate blood and lymph flow.

Black Magic Spot Mask
Apply evenly to your face, wait 10 minutes for the mask to take effect and then rinse gently with warm water and pat dry. Proceed with your normal skincare routine.
What about purging? Will I break out after using Koko Rose Beauty products?
Many of our products are made with ingredients that exfoliate the skin, draw out impurities, and rebalance oil production. As these changes take effect you may notice that your skin is purging old impurities on its way to revealing new, glowing skin.

Stop. Drop. And don’t panic! This is exactly how the products were designed to work. Continue using the products as directed and you’ll be on your way to clearer, more even skin tone in no time.

If the purging lasts longer than 3 to 4 weeks, consult your physician first, then shoot us an email at hello@kokorosebeauty.com.